This story was migrated from our old blog, originally published on April 29th, 2021.
New Blog
This blog post first appeared first on old medium publication (https://medium.com/startuprad-io), and was moved to this blog with the relaunch of our website in summer 2024.
Conversational AI for Customer Service with e-bot7
We started out with chatbots, which are today better described as conversational ai.Fabian Beringer, CEO and Co-Founder e-bot7
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We are now able to provide our clients with a technology that can be onboarded very quickly, but also brings so much stuff out-of-the-box that companies are pretty happy.Fabian Beringer, CEO and Co-Founder e-bot7
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Update July 2021:
ebot7 announced in July 2021, that they have been acquired by NASDAQ listed LivePerson Inc. https://www.gurufocus.com/news/1480083/liveperson-acquires-ebot7-to-make-selfserve-quicklaunch-conversational-ai-more-accessible
Media Partnership with Munich Startup
Munich Startup is the official startup portal for Munich and the surrounding region. It was developed by the City of Munich, the Chamber of Commerce and Industry for Munich and Upper Bavaria and the four entrepreneurship centers of the Munich universities within the framework of the Entrepreneurship Strategy Munich. You can learn more here: https://en.munich-startup.de/
Since 2016 we are the thought leaders [on conversational AI in customer service] in Europe.Fabian Beringer, CEO and Co-Founder e-bot7
The Founder
We talk to Fabian Beringer (https://www.linkedin.com/in/fabianberinger/, https://www.crunchbase.com/person/fabian-beringer), the CEO and Co-Founder of Munich-based e-bot7. Fabian is an early thought leader in chatbots, ai and NLP, he is also writing for the tech blog VentureBeat https://venturebeat.com/author/fabian-beringer-e-bot7/
Fabian is not only the founder of a successful company and a Forbes 30 under 30 (https://www.forbes.com/profile/e-bot7/?list=30under30-europe-technology&sh=6f7fb7391530) , he is also the co-founder of a tech blog called Chatbot News Daily (www.chatbotnewsdaily.com) and he is also a DJ, having worked with the likes of DJ Tiesto. You can find some of his music here: https://www.beatport.com/artist/jensby/164401
Next to all this Fabian and e-bot7 have been founding members of the KI Bundesverband, the German Association for Artificial Intelligence, Germany’s largest AI network: https://www.linkedin.com/company/ki-verband/, https://ki-verband.de/
Affiliate Links
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Fabians Wish List from the Government
Data Security — No overregulation of data integration
More Funding — Government funding takes too much time
M&A no overregulation to mergers and acquisitions in and with startups
Increase funding for universities to enable them to keep top professors
From the start, we centered our product development on customer feedback.Fabian Beringer, CEO and Co-Founder e-bot7
The Startup
e-bot7 (https://e-bot7.com/, https://www.crunchbase.com/organization/e-bot7) integrates Artificial Intelligence to increase the efficiency of Customer Service. Through its pre-trained machine learning algorithms, the system can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales, and saves up to 80% of costs.
Amongst their customers are the small German Tech companies like Loovo, joyn, but also well-known international brands like Audi, Miele, Telefonica and the University of Northampton.
If you want to have a successful company, you have to build it around a mission.Fabian Beringer, CEO and Co-Founder e-bot7
Venture Capital Funding
e-bot7 is currently funded with more than 8 mn Euros (~9.6 m US$). They are looking to enter the United States very soon and maybe looking for an additional funding round to do this.
main incubator [the Frankfurt-based VC of Commerzbank] basically believed in us from day one.Fabian Beringer, CEO and Co-Founder e-bot7
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The Video Interview is set to go live on Tuesday, April 20th, 2021 17.00 CET (Frankfurt, Paris, Zürich, Milano)
The Audio Interview Podcast
The Audio Podcast will be published at the same time. Please give us a bit to post the Spotify link here. In the meantime, you can subscribe to our podcasts here.
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The Interviewer
This interview was conducted by Jörn “Joe” Menninger, startup scout, founder, and host of Startuprad.io. Reach out to him:
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